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Royal138 Official Policy

Royal138 Privacy Policy – Personal Data Protection for Malaysia Members

Your privacy is more than just a line in an official document — it is a responsibility we Royal138 take seriously every day. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information as a member of our platform.

Last Updated: 1 January 2026
Language: ms-MY
Jurisdiction: Malaysia
Standard: 256-bit SSL

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🔒 Royal138's Privacy Commitment to You

Six core principles that govern how Royal138 handles the personal information of all members.

256-bit SSL Encryption
All data transmitted between your device and Royal138's servers is encrypted using 256-bit SSL technology — the same standard used by leading Malaysian banking institutions.
Data Is Never Sold
Royal138 has never sold, rented, or traded members' personal information to any third party for marketing or commercial purposes without your explicit consent, and never will.
Restricted & Controlled Access
Only Royal138 staff who require access to specific data in order to perform their authorised duties are permitted to view member information, and all access is recorded in our audit logs.
Right to Erasure
You have the right to request the deletion of your personal data from Royal138's systems. Requests will be processed within 30 days, subject to applicable legal record-retention requirements.
Communication Controls
You have full control over promotional communications from Royal138. Unsubscribe at any time through your account settings with no impact on your platform access.
Compliance with Malaysian Law
Royal138's Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards for online user data protection.
Contents

This Privacy Policy describes the privacy practices of Royal138 ("Platform", "We") concerning the collection, use, storage, and disclosure of personal information provided by members ("You") when using our platform at royal138.bio and all related services.

By registering an account or using any Royal138 service, you agree to the terms of this Privacy Policy. Please read this document carefully. If you do not agree with any part of this policy, please do not register or continue using our platform.

This Privacy Policy applies to all Royal138 Malaysia members and covers all interactions with the platform, including Sports Betting, Live Casino, slots, e-sports, payment processing (Touch 'n Go, GrabPay, DuitNow, FPX), and communications with our support team.

SECTION 01

Introduction & Scope of This Privacy Policy

Royal138 is committed to protecting the privacy and security of all our members' personal information. This Privacy Policy has been drawn up in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and international best practices in online user data protection.

As an online betting and casino platform operating in Malaysia, Royal138 processes members' personal information in the following contexts:

  • Member account registration and management
  • Processing of deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX
  • Settlement of sports bets and casino games
  • Identity verification (KYC) and fraud prevention
  • Customer support and member communications
  • Service improvement and user experience enhancement

Royal138 does not collect personal information beyond what is necessary for the operation of our platform. We only collect data required for clearly defined and legitimate purposes.

SECTION 02

Types of Information Royal138 Collects

Royal138 collects several categories of personal information from our members across different circumstances:

A. Information You Provide Directly:

Identity InformationFull name, date of birth, national identity card or passport number
Contact InformationPhone number, email address, account username
AddressResidential address in Malaysia (where required for verification purposes)
Financial InformationE-wallet and bank account details used for deposits/withdrawals
KYC DocumentsA copy of your national identity card or passport for identity verification
Communication RecordsThe content of conversations with our support team

B. Automatically Collected Information:

  • Log & Technical Data: IP address, device type and operating system, web browser used, login and logout timestamps.
  • Platform Activity Data: Betting history, games played, deposit and withdrawal amounts, transaction history.
  • Location Data: Estimated country and region based on IP address for jurisdiction verification and fraud prevention purposes.
  • Cookie Data: Session information, user preferences, and platform analytics data — see Section 6 for details.
SECTION 03

How Royal138 Uses Your Information

Royal138 uses collected personal information solely for legitimate and necessary purposes. The following is a full breakdown of how member data is used:

Platform Operation Purposes:

  • Creating, managing, and verifying your Royal138 account
  • Securely processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX
  • Settling Sports Betting wagers and casino winnings payouts
  • Providing transaction records and account statements to you
  • Contacting you regarding account activity, verification, and transactions

Security & Compliance Purposes:

  • Verifying member identity and preventing fraud, money laundering, and other unlawful activities
  • Monitoring account activity to detect suspicious behaviour
  • Complying with applicable legal and regulatory requirements in Malaysia
  • Disclosing information to authorities when required by law

Service Improvement Purposes:

  • Analysing usage patterns to improve the Royal138 platform's interface and features
  • Personalising game recommendations and promotional offers based on your preferences
  • Conducting A/B testing and user research for product development purposes
SECTION 04

Information Sharing & Disclosure

Royal138 does not sell, rent, or trade members' personal information to any party for marketing purposes. Information is only shared in the following limited circumstances:

  • Payment Service Providers: Payment gateways such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX receive only the minimum information necessary to process financial transactions. They are bound by strict confidentiality agreements with Royal138.
  • Casino Game Providers: Casino game and slots providers may receive non-personally identifiable session data for technical troubleshooting and game fairness auditing purposes.
  • Relevant Authorities: Royal138 will disclose information to the police, courts, or Malaysian law enforcement agencies when required by a valid court order, warrant, or legal directive.
  • Anti-Fraud Services: Third-party verification and screening platforms may receive limited information for identity verification and fraud prevention purposes.

In all cases of data sharing with third parties, Royal138 ensures that the receiving party is bound by equivalent or higher security and confidentiality obligations. Only the minimum data necessary for the specific purpose will be shared.

SECTION 05

Royal138 Data Security Measures

Royal138 continually invests in security infrastructure to protect the personal data of all members. The security measures we have implemented include:

1
Data Encryption in Transit
All communications between your device and Royal138's servers are encrypted using TLS 1.3 protocol with 256-bit SSL certificates, ensuring that no third party can intercept your data.
2
Encryption of Data at Rest
Sensitive data such as members' financial information and identity documents is stored in encrypted format on protected servers, not as plain readable text.
3
Role-Based Access Control
Royal138 operates on a "least privilege" principle — each staff member only has access to the data required for their specific role, and all access is recorded in logs.
4
24/7 Security Monitoring
Royal138's cybersecurity team continuously monitors the platform for suspicious activity using intrusion detection systems (IDS) and security analytics tools.
5
Regular Security Audits
Royal138 conducts regular penetration testing and security audits by independent firms to identify and address vulnerabilities before they can be exploited.

While Royal138 takes all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. You are also responsible for safeguarding your account by using a strong password and not sharing it with anyone.

SECTION 06

Use of Cookies & Tracking Technologies

The Royal138 website uses cookies and similar technologies to enhance the user experience and enable essential platform functions to operate correctly. The following are the types of cookies we use:

  • Essential Cookies (Functional): Required for the platform to function properly — including login session authentication, language preferences, and security. These cookies cannot be disabled without affecting core Royal138 platform functionality.
  • Analytics Cookies: Used to understand how members use our platform — pages visited, time spent, and links clicked. This data is used in aggregate, non-personal form to improve the Royal138 platform.
  • Performance Cookies: Helps optimise platform speed and performance based on usage patterns, including pre-loading frequently visited content.
  • Preference Cookies: Saves your preferences such as display theme, sports preferences, and account settings to enhance your experience on future visits.

You can manage cookie settings through your web browser. However, disabling all cookies may affect certain features of the Royal138 platform, such as automatic login persistence and your personal preferences.

SECTION 07

Your Rights as a Royal138 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Royal138's privacy policy, you have the following rights regarding your personal information:

You have the right to request a copy of all personal information Royal138 holds about you. Requests can be made via email or customer support live chat. We will process your request within 14 business days and provide the data in an easy-to-read format.

If you find that any personal information Royal138 holds about you is inaccurate or out of date, you have the right to request a correction. Most basic information can be updated directly through your account settings, or you may contact customer support for information that requires verification.

You have the right to request the deletion of your personal information from Royal138's systems. Requests will be processed within 30 days, subject to legal requirements to retain certain records (such as financial transaction records, which may need to be kept for 7 years under Malaysian law).

You have the right to object to the processing of your data for specific purposes, such as direct marketing or processing not required for account operations. You may opt out of receiving Royal138 promotional emails at any time via the unsubscribe link in any email or through your account settings.

You have the right to request a copy of your personal data in a machine-readable format (such as CSV or JSON) for your own use or to transfer to another platform. This request can be submitted to the Royal138 support team via email.

To exercise any of the above rights, please contact Royal138's privacy team at support@royal138.bio with the subject line "Privacy Request". We will respond within 5 business days and resolve the request within the stipulated timeframe.

SECTION 08

Data Retention Period

Royal138 does not retain members' personal information longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Active Account Data: Retained for the duration of your active membership with Royal138 and until a deletion request is submitted or voluntary account closure takes effect.
  • Financial Transaction Records: Retained for 7 years from the transaction date in accordance with Malaysian financial and tax regulatory requirements — this includes deposit and withdrawal history.
  • Support Communication Logs: Retained for 2 years for reference and dispute resolution purposes.
  • Technical Log Data: Retained for 90 days for security purposes and technical troubleshooting.
  • KYC Documents: Retained for the duration of active membership plus 5 years after account closure, in accordance with compliance requirements.
  • Analytics Cookie Data: Stored for a maximum of 24 months from the date of collection.

When data is no longer required, Royal138 will permanently delete or anonymise it using secure, irreversible procedures.

SECTION 09

Amendments to This Privacy Policy

Royal138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or the services we offer.

  • Material changes to this Privacy Policy will be communicated to members via email and/or in-platform notifications at least 14 days before the changes take effect.
  • The "Last Updated" date displayed at the top of this page will be updated whenever changes are made to this document.
  • The latest version of this Privacy Policy is always available at the /privacy-policy page of the Royal138 website.
  • Continued use of the Royal138 platform after the effective date of any amendment constitutes acceptance of the updated privacy terms.

We recommend reviewing this Privacy Policy periodically to stay informed about how Royal138 protects your personal information. Any enquiries regarding amendments may be directed to our privacy team.

SECTION 10

Contact Us About Your Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Royal138 handles your personal information, please contact us through the following channels:

Privacy Email
support@royal138.bio
Subject: "Privacy Request"
Response within 5 business days
Live Chat & WhatsApp
Available 24/7
Login for live chat access
Response within 2 minutes

We are committed to addressing all privacy enquiries with seriousness and transparency. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia in accordance with the procedures set out under the PDPA 2010.

For more information about your rights and responsibilities, please also read the Terms & Conditions and Responsible Gaming Royal138.

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